Terms and Conditions

1. Introduction

Welcome to documentra ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our AI-powered document builder and editing service (the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

documentra is a product provided by Salim Khan ("Company"). We are committed to providing you with a powerful, secure, and user-friendly document creation and editing experience.

2. Acceptance of Terms

By creating an account, subscribing to our Service, or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

3. Service Description

documentra is an AI-powered document builder and editor that allows users to create, edit, format, and export documents, including PDF exports. Our Service includes:

• AI-assisted content generation and editing
• Visual page editor with drag-and-drop functionality
• PDF export functionality
• Document templates and styling options
• Local browser-based document saving and management
• Google Fonts integration

We offer two subscription tiers: a Free tier with limited features and a Pro tier at $5/month with unlimited access to all features.

4. User Accounts and Responsibilities

To use certain features of our Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Providing accurate and complete information during registration
• Keeping your contact information up to date

You may not share your account credentials with others or use anyone else's account. You are responsible for all content and activity associated with your account.

5. Subscription and Payment Terms

documentra offers two subscription tiers: a Free tier and a Pro tier at $5/month. Payment is processed through our payment provider, Paddle, which acts as our Merchant of Record.

The Pro tier includes unlimited PDF exports, advanced AI content generation, all templates and styles, priority support, access to all Google Fonts, and the ability to generate and download documents with 100+ pages.

By subscribing to our Service, you agree to:

• Pay the $5/month fee for the Pro subscription plan
• Provide accurate billing information
• Authorize automatic renewal of your subscription unless cancelled
• Understand that fees are non-refundable except as specified in our Refund Policy
• Recognize that subscriptions auto-renew monthly unless cancelled before the renewal date
• Understand that cancellation takes effect at the end of the current billing period

We reserve the right to change our pricing and subscription plans at any time. Existing subscribers will be notified of any price changes at least 30 days before they take effect.

Paddle processes all payments and acts as the Merchant of Record. Your payment information is securely handled by Paddle, and all payment-related communications will come from Paddle.

6. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service to create content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to distribute malware, viruses, or other harmful code
• Interfere with or disrupt our Service or servers
• Use the Service for spam, unsolicited communications, or fraudulent activities

We reserve the right to suspend or terminate your account if you violate these terms or engage in prohibited activities.

7. Intellectual Property

Our Content: documentra, including its software, design, text, graphics, logos, and other content, is owned by us or our licensors and is protected by intellectual property laws.

Your Content: You retain 100% full ownership of all content and documents you create using our Service. All of your documents are stored locally on your browser — they never touch or get stored on our servers.

AI-Generated Content: Content generated by our AI features is provided for your use. You are responsible for ensuring that AI-generated content complies with applicable laws and does not infringe on others' rights.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Service, you consent to our data practices as described in our Privacy Policy.

We implement appropriate security measures to protect your data, but we cannot guarantee absolute security. You acknowledge that you transmit information at your own risk.

9. Service Availability and Support

We strive to maintain high service availability but do not guarantee uninterrupted access to our Service. We may temporarily suspend the Service for maintenance, updates, or other operational reasons.

We provide customer support through email and other channels. Response times may vary based on the nature of your inquiry and our current support volume.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. AI-GENERATED CONTENT MAY NOT ALWAYS BE ACCURATE OR APPROPRIATE FOR YOUR INTENDED USE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Termination

Either you or we may terminate your account and access to our Service under the following circumstances:

12.1 Termination by You

You may terminate your account at any time by:

• Using the account cancellation feature in your settings
• Contacting our support team to request account closure
• Cancelling your subscription (which does not immediately close your account)

Upon termination by you, your right to use the Service will continue until the end of your current billing period (if applicable). We will retain your account data and content for a reasonable period as specified in our data retention policies.

12.2 Termination by Us

We may suspend or terminate your account only in the following circumstances:

• Violation of Terms: If you violate these Terms and Conditions or our Acceptable Use Policy
• Non-Payment: If payment for your subscription is declined or cannot be processed
• Abuse of Service: If you engage in fraudulent activities, abuse our Service, or attempt to circumvent security measures
• Legal Requirements: If required by law, court order, or government authority
• Service Discontinuation: If we discontinue the Service (with 30 days advance notice)
• Extended Inactivity: If your account remains inactive for an extended period (typically 12+ months)

Before terminating your account for reasons other than legal requirements or payment issues, we will:

• Provide you with written notice of the reason for termination
• Give you a reasonable opportunity to address the issue (typically 7-14 days)
• Allow you to export your content and data before account closure

12.3 Data and Content Handling

Upon termination, we will handle your data as follows:

• Content Preservation: We will provide you with a reasonable opportunity to export your documents and content before account closure
• Data Retention: We will retain your data for a reasonable period as required by law and our data retention policies
• Deletion: Personal data will be deleted in accordance with our Privacy Policy and applicable data protection laws
• Backup Data: We may retain backup copies of your data for a limited time for security and operational purposes

12.4 Suspension vs. Termination

We may temporarily suspend your account instead of terminating it for minor violations or to investigate potential issues. During suspension:

• You will not be able to access your account or use the Service
• Your subscription will remain active (if applicable)
• We will communicate with you about the reason for suspension and how to resolve it
• Account suspension does not result in data deletion

12.5 Right to Appeal

If your account is suspended or terminated, you have the right to appeal the decision by contacting our support team. We will review your appeal and respond within a reasonable timeframe, typically within 5-10 business days.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Service shall be resolved through binding arbitration in accordance with the rules of the Pakistan Arbitration Council, and judgment upon the award may be entered in any court having jurisdiction.

14. Refund Policy

Please refer to our separate Refund Policy for information about refunds and cancellations. Our Refund Policy is incorporated into these Terms by reference.

15. Contact Information

If you have questions about these Terms or our Service, please contact us at:

16. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and documentra regarding your use of our Service and supersede all prior agreements, communications, and understandings.

19. Payment Processing and Paddle

Paddle.com Ltd acts as the Merchant of Record for all payments processed through our Service. When you make a payment, you are purchasing directly from Paddle, which then provides us with the services.

Paddle is responsible for:

• Processing all payment transactions securely
• Handling payment-related customer service inquiries
• Managing subscription billing and renewals
• Providing payment receipts and invoices
• Complying with applicable payment regulations and tax requirements

For payment-related issues, you may contact Paddle directly at support@paddle.com. All payment disputes and chargebacks are handled according to Paddle's policies.

20. Consumer Rights and Cancellation

Depending on your location, you may have statutory rights regarding digital subscriptions and services:

• Right to Cancel: In many jurisdictions, consumers have the right to cancel digital subscriptions within a specified period (typically 14 days in the EU)
• Right to Information: You have the right to clear information about pricing, subscription terms, and renewal policies
• Right to Refund: Under certain circumstances, you may be entitled to refunds as outlined in our Refund Policy
• Automatic Renewal: You have the right to cancel automatic renewal at any time through your account settings

We provide clear cancellation instructions in your account settings and through our support channels. Cancellation takes effect at the end of the current billing period.

21. Compliance with Digital Goods Regulations

Our Service complies with applicable digital goods regulations, including:

• EU Digital Services Act: We comply with requirements for digital service providers in the European Union
• Consumer Rights Act: We respect consumer rights legislation in applicable jurisdictions
• Digital Millennium Copyright Act: We comply with copyright laws and provide mechanisms for addressing copyright concerns
• GDPR: We comply with data protection requirements for processing personal data

We regularly review and update our practices to ensure compliance with evolving digital regulations.