Contact Us

Have questions or need support? We're here to help. Reach out to us through any of the channels below.

Email

For general inquiries and support:

contact@documentra.app

We typically respond within 24-48 hours

Support Hours

Email Support

24/7 - We respond within 24-48 hours

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Common Inquiries

How do I cancel my subscription?

You can cancel your subscription from your account settings or by contacting our support team. Your access will continue until the end of your current billing period.

What payment methods do you accept?

We accept all major credit cards and payment methods through Paddle, our secure payment processor.

How do I request a refund?

Please review our Refund Policy and contact our support team with your refund request. We evaluate each case individually.

Is my data secure?

Yes, your documents are stored locally on your device, which means they never leave your control. We don't store your documents on our servers, ensuring maximum privacy and security.